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Relationsheet

Terms of Service

Effective July 7, 2026 · Last updated October 3, 2026

These Terms of Service ("Terms") govern your access to and use of SkillEra IO, LLC ("Relationsheet", "we", "us"), including our website, applications, and services (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms.

1. Your account

You are responsible for the activity that happens under your account and for keeping your credentials secure. You must provide accurate information and be old enough to form a binding contract in your jurisdiction. Administrators of a workspace are responsible for the members and permissions they configure.

2. Acceptable use

You agree not to misuse the Service. In particular, you will not:

  • upload unlawful content or data you do not have the right to use;
  • attempt to breach security, access other tenants' data, or circumvent access controls;
  • interfere with or place undue load on the Service;
  • transfer data in and out of the Service at a volume grossly disproportionate to normal use of your plan — for example, repeatedly downloading the whole of a workspace's files on an automated schedule; or
  • resell or provide the Service to third parties except as expressly permitted.

3. Your data

You retain all rights to the data you put into Relationsheet. You grant us a limited license to host, process, and display that data solely to provide and improve the Service. We access your data only as needed to operate the Service, provide support, or comply with law. Our handling of personal data is described in the Privacy Policy.

You can export your data at any time while your account is active, on any plan, including the free plan.

4. Plans and billing

Relationsheet offers a free plan and paid plans. Paid plans are billed monthly in advance, in US dollars, to the payment method you provide.

Your subscription renews automatically. Each month, on the anniversary of the date you subscribed, we charge your payment method for the following month at the then-current rate for your plan, until you cancel. You authorise that recurring charge when you subscribe. You can see your renewal date, change your payment method, download invoices, and cancel at any time from Settings → Manage subscription.

The Team plan is priced in seat bands, and a seat is a licensed member of your workspace. When you add or remove licensed members, the number of seats on your subscription is updated automatically to match, and your next invoice reflects the change. Adding members therefore increases what you pay.

Free trial. An account that has never had a subscription may start one free 14-day trial of Pro for a workspace it owns. No payment card is needed and nothing is charged; when the trial ends the workspace returns to the Free plan. During the trial, sharing with collaborators and API access stay as on Free — they unlock when you subscribe. Everything you create during the trial stays yours, but adding more than the Free plan allows is refused until you upgrade, and automations beyond the Free plan's allowance are paused (not deleted) when the trial ends; you can resume them after subscribing. There is one free trial per account, and one per email address in any 24-month period.

File storage. Each plan includes an amount of file storage, and you can add more to a workspace for a monthly fee shown at the point of purchase. Storage is sold as space held for you, measured at rest. Moving your own data in and out is expected and is not charged separately; what is outside the plan is transfer at a volume grossly disproportionate to normal use, such as repeatedly re-downloading an entire workspace on a schedule. If that happens we will contact you first, and we may then rate-limit the transfer or agree a price for it with you. We will not do either without telling you.

What “unlimited” means. Where a plan says a resource is unlimited, that means we publish no ceiling for it and will not cut you off for growing. It does not mean an unbounded entitlement to consume shared capacity. If a single workspace's use reaches a level that materially affects the Service for other customers, we will raise it with you and work out an arrangement, rather than degrade or suspend the workspace without warning.

Fees are non-refundable except where required by law, or where we tell you otherwise in writing. We may change our prices with reasonable notice; a change takes effect on your next billing cycle, never mid-cycle and never on a period you have already paid for.

5. Changing your plan

You may move between paid plans at any time from Settings. When you change plan, we ask our payment processor to calculate the difference for the remainder of your current billing period and invoice it immediately, so that you are credited for what you have already paid and charged only the difference. The change to your workspace's limits takes effect straight away.

6. Cancelling

You may cancel at any time, and cancellation takes effect at the end of the billing period you have already paid for — not immediately. You keep full access to your paid plan, and everything it includes, until that date, which is shown to you when you cancel. We do not pro-rate or refund the remainder of a period on cancellation, because you continue to receive the service you paid for until it ends.

To cancel, go to Settings → Manage subscription → Cancel. You do not need to contact us, and we will not ask you to.

7. What happens when a paid plan ends

If you cancel, or if a payment ultimately fails, your workspace returns to the free plan at the end of the paid period. You keep access to everything you have already created, and you can continue to open, edit, export and download it.

What the free plan limits is growth — adding new tables, rows, automations or members beyond the free allowances. If you are above a free limit when your plan ends, your existing tables, rows, automations and members are not removed; you simply cannot add more of that thing until you are back under the limit or subscribe again. You can resubscribe at any time, and your limits are restored immediately.

Files are the one exception, and here is exactly how it works

Uploaded files — attachments, images, logos and generated documents — are the one thing we cannot hold indefinitely, because storing them costs us money every month whether or not a plan is being paid for. If your workspace is holding more files than the free plan allows when your paid plan ends:

  1. For the first 30 days, nothing changes. Everything stays exactly where it is, and you can still upload.
  2. After 30 days, file storage is frozen. Every file you already have stays readable and downloadable; you cannot add new ones until you are back under the free allowance or subscribe again. Nothing is deleted at this point.
  3. You can download everything, at any time, at no cost. A single archive of the workspace — its tables and their contents, plus every file — is available from your workspace settings whenever you want it, and when the freeze begins we build one and email the workspace's owners a link to it without being asked. This is not a paid feature and we will not put it behind one.
  4. We tell you. Your workspace shows you that the plan has ended, and what that means, from the moment it happens. We email the workspace's owners when the freeze begins, and again before we remove anything.
  5. No file is removed for at least 180 days after the plan ends. After that, if the workspace is still over the free allowance, we begin removing files oldest first, and we stop the moment the workspace is back within it. Files newer than that point are not touched. Subscribing again, or deleting enough files yourself, stops this at any time.

Nothing here applies to a workspace that is within the free allowance. If your files fit in the free plan, they stay indefinitely, the same as your tables and rows.

This section applies to files only. We do not delete your tables, rows, automations, forms, views or members when a plan ends, and we do not lock you out of your data.

8. Taxes

Prices shown exclude sales tax, use tax, VAT and similar taxes. Where we are required to collect such a tax, it is calculated on the billing address you give us, shown to you before you confirm, and added to your invoice. You are responsible for giving us an accurate billing address and any tax identifier that applies to you, and for any tax that applies to your purchase but that we are not required to collect.

We do not currently collect sales tax on Relationsheet subscriptions. We operate from North Carolina, which does not tax software delivered as a remotely accessed service, and we are not registered to collect sales tax in any other jurisdiction. If that changes, the tax will be shown at checkout before you confirm, and this section will be updated.

9. Availability and changes

We work to keep the Service available and reliable, but it is provided "as is" without warranties of any kind. We may modify or discontinue features, and we will give reasonable notice of material changes that adversely affect you.

10. Limitation of liability

To the maximum extent permitted by law, SkillEra IO, LLC is not liable for indirect, incidental, or consequential damages, or for lost profits or data. Our aggregate liability is limited to the amount you paid for the Service in the twelve months before the claim.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms. On termination you may export your data for a reasonable period, after which it may be deleted.

12. Governing law

These Terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict-of-laws rules, and you and we submit to the exclusive jurisdiction of the state and federal courts located in North Carolina — except where the mandatory law of your country or state of residence gives you a right to bring proceedings elsewhere, which these Terms do not remove.

13. Contact

Questions about these Terms? Email Connect@SkillEra.IO.